As a speech pathologist I am bound by law and the Australian Privacy Principals (APPs) to care for your personal information in a particular way.
Why collect personal information?
I have to collect a certain amount of your personal information to provide a good speech pathology service. If you choose not to tell me information that is relevant, it may affect the quality of the service provided.
How I will handle your information.
I will only collect information that I need to provide you with quality, evidence based service. This is likely to include details such as your name, date of birth, medical history and other details about your communication needs and lifestyle. It also includes payment details such as doctor, medicare, and private health fund details if relevant.
I will not use your email for anything other than contacting you with newsletters or service information. I will not spam you or sell your information.
If I think I need to collect information from other parties (e.g. daycare, school, Medical or other allied health practitioners) I will ask for your permission before I contact them.
Who might I share your information with:
- Other medical practitioners involved in your care, with your consent
- The person who referred you to my service (eg under the EPC plan I must report back to the doctor after the first and last session)
- Your legal representatives or guardians, unless there is someone you tell me that you do NOT want to know any of your information. This may include spouses and guardians.
In some cases law requires that I share your information with other people.
Other uses and disclosures:
Your personal and health information may be used for:
- activities such as quality assurance processes, accreditation, audits, risk and claims management, patient satisfaction surveys and staff education and training within the practice. In these scenarios your information is deidentified.
- invoicing, billing and account management;
- to liaise with your health fund, Medicare or the Department of Veteran’s Affairs and where required to provide information to your health fund, Medicare or the Department of Veteran’s Affairs to verify treatment provided to you;
- the purpose of sending you standard reminders, for example for appointments and follow-up care, by text message or email to the number or address which you have provided to us.
You are allowed to ask for copies of the information that I have collected about you and the services provided.
If you feel there is an error in your information you have the right to ask us to change it. If we disagree to do this (eg we feel it was accurate) we will issue a statement about that.
The law states that we must keep a record of the information that is collected for a period of time. Your information will also be stored on the Powerdiary software, which is a clinical software designed and supported within Australia.
I will take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. We use technologies and processes such as access control procedures, encryption and physical security to protect your privacy.
I will destroy or permanently de-identify any of your information when it no longer needed for the purpose for which it was collected provided; when I am no longer required under an Australian law or court/tribunal or otherwise to retain the information.
If you are happy with the collection of your (or your dependants) information to be used in regards to the above information please indicate this below.